Returns & Exchanges
We want you to love your merino wool pieces as much as we do, which is why we offer a 30-day return window for unworn and unwashed items. If your garment doesn't fit or feel quite right, we are here to help you find your perfect match or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place your items in their original packaging if possible, ensuring all tags remain attached and the garment is in its original condition.
Print and Attach Label
Download and print the prepaid shipping label provided via the portal and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or ship your exchange within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing